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Return & Exchange Policy

  • We do have a client-friendly return and exchange policy. Here are some of the crucial points you need to know before requesting a return or exchange.
  • You can only request a return and exchange within 7 days after you receive your order.
  • To return or exchange, the product gas to be unused as well as unwashed.
  • To claim exchange or return, the product must have all the tags intact. You also need to share a copy of the original receipt to claim your refund or exchange.
  • You need to generate a formal request regarding the exchange and return of order at our WhatsApp No 0307 1669870.
  • It is the responsibility of the customer the send us the merchandise back to our mentioned address through a reliable courier service within 7 days.
  • Once we receive our merchandise back, we will initiate the return or exchange process accordingly.
  • If the product is damaged by any means, you will not get a return or exchange for it. the customer will have to pay the delivery charges as well to get the merchandise back
  • Kokpk will not be responsible for the damage caused to any item or merchandise during the delivery process.

For exchange: As far as the exchange process is concerned, the customer can alter the size of the product or change it with the same product. In this case, customers will be offered store credit that they can use to shop for other items from our

For Return: Those customers who qualify for the return or a refund will get their money back via easy paisa, jazz cash, or bank account. You need to give us your essential details, so we can send your amount back.